Frequently Asked Questions

Do you offer returns?

Sometimes the color in person isn't quite right for you. We will refund you the purchase price, minus shipping to the payment menthod originally used.

Yarn must be returned in its original condition within 30 days of purchase.

Orders that cannot be returned:

  • Discounted items
  • Yarns that have been wound into cakes
  • Yarns returned with pet hair, or smelling of smoke or perfumes

Can I visit your farm and mill?

Absolutely.. by appointment only of course!

We love sharing what we do with visitors from all over. Please visit our AirBnB Experieinces page here - to schedule your tour.

If you'd like to stay in our farm house book via AirBnB here.

Can I make a special request?

Yes! We will do our best to select colors you will like!

Please use the 'order comments' section when placing your order to specify which range of the colorways you like best.

Oops! We made a mistake.

Ut-oh! We messed up your order, what now?

Please contact us with your order details to send you the correct item. We will send a self addressed label to you to send back the incorrect item.

Where do your fibers come from?

All of our alpaca fibers are from the herd who live on our farm, or sources from farms within Indiana.

All wool fibers are regionlly sourced within the midwest.

Our fibers are always spun in house, in our cottage fiber mill in Southern Indiana!

Theres a funky spot in my yarn - whats up with that?

All of our yarns are created on our cottage mill equipment which is very hands on. With just the two of us in the mill, sometimes funky spots get past us.

If you feel your yarn is too funky to work with - please contact us.

Do you offer wholesale?

Absolutely!

At this time we are working with Brick & Motar retail stores only. If you'd like pricing and infomation on our hand dyed in the wool lines, solid colors, or dye blanks - please e-mail us at info@redhillfiber.com or via the 'contact us' page.